Month: October 2023

What is a public page?

A public page is necessary in the absence of a website. That is, a public studio is a kind of Voopty-based site. Why: To increase the link mass to your site, which is good for SEO, or simply to create a separate page for self-recording clients.

The public page is set up in a landing page format, where you can view all the important information, for example:

• “About Us” block – here you can leave a descriptive description of your company.
• The “Teachers” block contains all the necessary information about tutors and a button to sign up for a lesson for convenience. The client will see only a short description and free slots for recording. You can leave the information public or hide it if you wish.
• “Ask” block – the client can leave their data for further clarification with the manager.
• The “Subscriptions” block – on the public page, the client can see the current prices and immediately pay for the subscription. To pay, there is a “Buy” button followed by a window for personal information and payment.
• The “Courses” block – here the client can sign up for a specific course, book a time and see all the information about the course.

You can also sign up for classes in an alternative way: the public page has an active school schedule (public and private classes can be changed), and the client can click on a specific lesson in the schedule and sign up. You can pay for classes in the same way.

• The “Contacts” block contains links to social networks and phone numbers.

How to set up a public page:

1. Click on the hamburger and select “Public Information”, edit the slider to make the page public.
2. Start filling in all the important information: choose an avatar and a studio cover, set a category (for example, foreign languages, nannies, etc.).
3. Choose a tag that makes it easier to find the studio, a short description, and fill in the information about the company.
4. Enter the slogan, information about the teachers, links to social media and the website – this information is optional and can be filled in as you wish.
5. On the public page, you can specify the working days, work schedule, online booking (indicate the time for which you can book classes, for example, per day).
6. We set up the ability to check the lesson registration through a pin (a pin code to the phone number during registration), as well as the client’s self- cancellation of the lesson.
7. Store information about the studio.

You can leave the studio private for as long as you need, just click the slider at the top right of the page and make it non-public.

Last time we talked about teachers’ cabinets, now we’ll talk about clients’ offices and issuing subscriptions. What are season tickets for in the CRM? If a client pays an amount in advance for a certain number of lessons and you need to track the start and end date, the number of lessons left, the system does it automatically for you. Is it convenient? Of course, no more paperwork and confusion.

So, how to set up a subscription:

1. Go to the menu “Price and season ticket settings” – “Season ticket templates”.
2. Next, create a new template and give it a name, specify all the necessary parameters: description, “Freestyle” option (means that you can make adjustments to the subscription when selling), cost, number of visits in the subscription, expiration date, type of lesson.
3. Configure the options “Overlapping subscriptions” and “Multiple customers can use” (allows you to sell a subscription to several students at the same time).
4. Save the subscription.

In this way, you can customize all created season ticket templates. You can also restore expired and burned subscriptions in Vupta. How to do it:

1. Find all expired season tickets. To do this, go to the “Season tickets report”.
2. Set the quarantine period By default, the report shows valid season tickets for the current day. You need to change the period so that it starts on the date of the quarantine start and click the “Update” button.
3. Now you can see the expired season tickets (they are displayed crossed out and translucent because they are not valid as of the current date). Now you can take a look at the season tickets themselves/

For example, the client’s Standard subscription, which started on March 16, has expired, one lesson has been used (displayed in red) and 7 have not been used (displayed in green).

4. Renew (Prolong) the subscription. Click on the Customer name in the Report. This action will open a new tab with the details of the subscription. In the details, you can see which classes the client attended and when.
5. To renew the subscription, you need to extend the validity period. To do this, click on the 3 vertical dots in the upper right corner and select “Edit”.
6. You will be taken to the form for editing this subscription. Now you have the opportunity to extend its validity and add bonus visits to retain the client.

After clicking the “Continue” button, the subscription will be saved. If you refresh the Subscriptions report, all information will be updated. Now you can move on to the next customers.

Probably every business owner is familiar with the situation when one of the main employees leaves, and with him or her the accumulated client base. Meanwhile, every time you leave, you have to explain to your new employees the algorithms for working with clients, as well as the subtleties and nuances of all partnerships.

The situation is even more complicated with awareness of current business processes: what has been paid, what has not been paid, who has been lost as a client and why. Or the most painful thing is that the manager is absent from the workplace, and to solve the problem, you have to rush to the office or call thousands of people and nervously find out what happened. If at least one of these problems is reflected in your company, then there is good news.

Your business needs an automated management system or, more simply, a CRM for a music school, a CRM for a tutoring center, a CRM for a fitness club.

CRM Voopty systematizes all information about each customer, the work performed, the documentation sent and received. With this program, you can easily monitor the state of affairs remotely, monitor the schedule, change it in real time, and moreover, conduct all business from your mobile phone. Unexpected?

• 80% of Voopty users work remotely exclusively from their mobile phones. You and your employees can easily:
• Track and search for information about clients and students
• Work with reporting
• Change the schedule
• Create personal accounts
• Edit the journal
• Add and delete clients
• Check workflow statistics
• And all this while riding in a taxi or vacationing with your family, all you need is a smartphone and Internet access.

Moreover, an unlimited number of employees can access the Voopty system. For example, online tutors can check their schedules, forecast classes with students, and monitor their own workload.

Managers, in turn, have access to subscriptions and control the inflow of new customers, and most importantly, they work in an electronic database that does not lose information (unlike paper records).

What are the benefits of the Voopty CRM system:

• Customer contact information is stored in a single database and cannot be lost, unlike paper records.
• The ability to work from a mobile phone
• The algorithmization of work is contained in the system, you do not need to tell and show everything over and over again
• Information from the database is available only in the authorized mode
• Clear and simple interface
• Unlimited number of users
• The cloud service implemented in CRM Voopty allows you to work in the program from anywhere in the world, you only need the Internet.

To summarize the results of the Voopty CRM system: the CRM system will make the company’s work stable, transparent, customer-oriented, and, importantly, safe and secure in terms of the customer base. Isn’t this a manager’s dream?